"叢" (Kew) carries the meaning of gathering, prosperity, and is also a place of organic growth. Here, "叢" brings together and gives birth to endless possibilities...

KewCo is an online art platform that starts by focusing on the development of contemporary art and emerging creators, accommodating various forms of artistic creations and designs. It aims to embrace the flourishing development of art in the new generation.

The KewCo team continues to discover creators from the new generation, selecting artists with unique characteristics and a commitment to ongoing artistic creation to join the platform.

Diverging from traditional artistic perspectives, the KewCo platform categorizes artworks into four main sections: Projects, Showrooms, Living Style, and Accessories. By doing so, it aims to bring art closer to everyday life and bridge the gap between creators and collectors.

We collaborate with spaces and galleries to curate themed group exhibitions and solo exhibitions. The artworks displayed in the exhibitions are still available for purchase on the platform, but the shipping process will be handled after the exhibition concludes.

When you purchase items from an "On exhibition", we will contact you regarding the delivery timeline for the artwork.

Pre-order means that the artwork will be available for order on the KewCo platform for a specific period. The production quantity of the artwork will depend on the number of orders received during this period. Once the pre-order period ends, orders cannot be continued.

Pre-ordered items will be customized based on the quantity of orders, so they will not be shipped immediately after purchase.

Please note that, unless there is a defect, pre-ordered items are not eligible for returns or refunds.

I'm sorry, each artwork is either unique or released in limited quantities, and we cannot provide you with the same piece. If you really love a sold-out artwork, please contact us.

Some artists may accept customer commissions, and we will do our best to assist you.

"Edition" refers to a series of identical artworks produced using the original work. The quantity of these artworks is fixed, and they typically bear the artist's signature, numbering, and a date specified by the artist.

"COA" stands for Certificate of Authenticity. It is a certificate used to confirm the authenticity of an artwork. Some artworks come with a COA, and it will be provided along with the artwork when shipped.

Feel free to contact us! We look forward to diverse collaborations and experiments.

No, it does not. The copyright will not be transferred to the collector.

Hello, welcome to the online art platform operated by BigKew Ltd. (Unified Business Number: 94003819) (hereinafter referred to as "the Company"): KewCo Online Art Platform (hereinafter referred to as "the Website," URL: kewco.art), providing various services and information.

The last revision and effective date of these Terms of Service is January 27, 2024.

When you use the services of this website (hereinafter referred to as "the Service") or complete the membership registration process on this website, it indicates that you have read and agreed to the Terms of Service, the Privacy Policy of this website, and the existing and future service-specific terms of this website (hereinafter collectively referred to as "All Terms of the Website" or "All Terms"). You are willing to be bound by all the terms of this website. The Company reserves the right to revise the content of all the terms on this website from time to time and will publish the modified terms on the website. You can check the content of all the terms on this website at any time, and the Company will not provide separate individual notifications. If you do not agree with any content of all the terms on this website, you should immediately stop using the service. Registered users are referred to as "Platform Members" or "Members," and unregistered users are referred to as "Platform Users." Both types of users are bound by and protected under these terms.

If you are a minor, you should have your parents (or legal guardian) read, understand, and agree to all the contents of these terms and subsequent modifications before registering as a member or continuing to use the service. When you complete the membership registration process and start using the services of this website, it represents that your parents (or legal guardian) have read, understood, and agreed to these terms and are willing to comply with the content of these terms and other announced terms.

The Company provides services for the online sale of artworks, reserving the right to change relevant terms, list or delist products, or modify service content at any time. Platform users are advised to regularly visit the website to ensure an understanding of the latest terms of the website.

a. Platform users can freely browse the public content of the website. However, only those who register as platform members and log in to their accounts can fully use all the products and services provided by the website.

b. Platform users must register as platform members according to the methods specified by the website (including but not limited to website login, Google login, LINE login, etc.). They should provide complete and truthful member information and other documents or data required in the registration process, and complete member verification. Failure to provide the required member information is considered a violation of the Terms of Service. The Company has the right to suspend the use of all or part of the service by platform members and platform users, or notify those who violate the terms of service. They will be informed to rectify the violation within a reasonable period, and if not, the Company may suspend their use of all or part of the service.

a. When platform members visit and log in to the website and use the products and services provided by the Company, it indicates that you authorize the Company to:

• Use your real name and the latest and complete information for registration. Each member can register only one account and is not allowed to register repeatedly or in the name of a third party.
• Promptly maintain and update the member's personal information to ensure its accuracy, currency, and completeness.
• In case of discovering duplicate registrations or registrations in the name of a third party, or providing any erroneous, false, or incomplete information, the Company has the right to suspend or terminate the member's account and refuse the member from using all or part of the services.

b. Platform users and platform members undertake not to use the service for any illegal purposes or in any illegal manner. They commit to complying with relevant laws of the Republic of China and all international practices for using the internet. If platform users and platform members are users outside the Republic of China, they also agree to comply with the laws of their respective countries or regions.

c. If a platform member's account or password is stolen or improperly used, resulting in damage, the Company assumes no compensation liability. Platform members should immediately notify the Company. The Company has the right to take related measures, including suspending or canceling the use of the account and all related benefits (including membership, gift cards, etc.).

d. Platform users and platform members agree and warrant not to use the service for any acts that infringe upon the rights of others or violate the law, including but not limited to:

• Uploading or transmitting any form of text, images, or files that violate public order or good customs or any other illegal content.
• Infringing upon the reputation, privacy, trade secrets, trademark rights, copyright, patent rights, other intellectual property rights, and other rights of others.
• Violating confidentiality obligations under laws or contracts.
• Using the service under someone else's name.
• Uploading, posting, transmitting, or distributing any data containing computer viruses or any code that may interrupt, damage, or limit the functionality of computer software or hardware.
• Engaging in illegal transactions or posting false or misleading information leading to criminal activities.
• Spamming, sending junk messages, chain letters, illegal, pyramid scheme messages, or engaging in unauthorized business activities without the Company's authorization.
• Forging the source of information or interfering with the determination of transmission sources in any way.
• Interfering with or disrupting the service or the network connecting to the service, or not complying with related requirements, procedures, policies, or rules for connecting to the service.
• Stalking others or engaging in other activities that interfere with or collect or store personal information of others.
• Engaging in any behavior that the Company deems inappropriate with just cause.

a. All content on this website, including but not limited to text, software, audio, images, videos, charts, website structure, and the arrangement of website screens, webpage design, and all artistic content, are legally owned by the Company, including but not limited to copyrights, trademarks, patent rights, and other intellectual property rights.

b. Without the written consent of the Company, platform users or platform members are not allowed to use, modify, copy, transmit, alter, distribute, publish, or publicly disclose related content, or engage in reverse engineering, decompilation, or reverse assembly. In case of violation, the Company has the right to terminate the account qualification and services of platform users or platform members upon discovery of such situations. The Company is also entitled to file legal actions and claim compensation for damages and infringement resulting from their actions.

c. Platform members, upon entering this website or uploading, transmitting, or inputting various data, agree that:

• The data may be stored or managed by the Company and its affiliated enterprises, and may be indexed and crawled by the search tools of this website and its affiliated enterprises for purposes such as member management, identity verification, financial services, logistics services, marketing, and promotion.
• The data will not infringe upon the intellectual property rights and other rights of any third party; otherwise, they shall be liable for damages and compensation to the Company and its affiliated enterprises.

a. All advertising content, text, images, audio, and visual materials, or other sales information for goods or services viewed by platform users and platform members on this website are provided by the respective advertisers, product suppliers, and service providers. The Company shall not be held responsible.

b. Platform users and platform members should exercise their own discretion and judgment regarding the accuracy and credibility of advertisements. It is expressly understood and agreed that this website does not guarantee the aforementioned advertisements. Any communication, business dealings, participation in promotional activities, including payment and delivery of related goods or services with advertisers resulting from the use of products and services provided by this website, and any agreements reached with advertisers, including related terms, conditions, guarantees, or statements, are entirely the actions between platform users or platform members and the advertisers. Unless relevant laws and regulations explicitly require the Company to assume responsibility, the Company shall not be held responsible for any loss or damage of any nature suffered by platform users or platform members due to any transaction or advertiser.

This website primarily offers the following services:

a. Sales service for artworks.

b. The Company provides two payment methods: gift cards and online credit card payments. Credit cards offer installment payments (three installments).

c. The payment processing service used by the Company is a third-party service. If platform members complete the purchase of products or services through this third-party service, it indicates that platform members have understood and agreed to the terms of use and related regulations provided by the service provider. The Company bears no guarantee responsibility for any usage or payment issues with the aforementioned third-party payment service providers.

d. Invoice Issuance. After platform members purchase artworks, this website will issue an electronic invoice to them. However, if platform members purchase artworks outside of Taiwan, they are exempt from receiving an invoice according to the tax laws of the Republic of China.

a. The product name, price, content, specifications, and other related information presented on the product transaction page constitute a part of the contract between you and the Company.

b. After receiving your order, the Company still needs to confirm that the transaction conditions are correct and that the stocked goods or services are available. If there are abnormal situations preventing the acceptance of the order, or if you are unable to complete a normal payment after placing an order, or if, due to the nature of the product transaction or other reasons, the supplier cannot supply the goods smoothly resulting in the inability to fulfill the order, the Company will inform you in the most suitable manner (primarily through email, supplemented by phone). Please reorder according to your needs.

c. According to the Consumer Protection Act, you generally have the right to rescind the contract under Article 19, Paragraph 1 of the Consumer Protection Act. If you have a return request, please refer to the "Return Policy" on the Company's website.

d. When members use this service for transactions, they may exercise their rights in accordance with the Consumer Protection Act. In case of any doubt about the interpretation of these terms arising from a member's transactional activities, an interpretation that is favorable to the consumer shall prevail.

The Company promises to maintain the normal operation of the website and product services using generally reasonable techniques and methods. However, the Company cannot guarantee that the service will not experience temporary suspension, interruption, failure, improper data access, loss, tampering, or other losses. Additionally, the Company may, for operational needs, terminate, change/revise content, or suspend the use of the service at any time. The Company disclaims any compensation and indemnification liability for possible damages incurred by you due to the aforementioned use loss or inability to use the service.

The services provided by this website may display or provide content, data, information, advertisements, products, and any other documents or applications from third parties (collectively referred to as "Third-Party Content"), or provide links to certain third-party websites. When platform members use this service, it indicates that platform members understand and agree that the Company is not responsible for checking or evaluating such Third-Party Content or the content of third-party websites (including, but not limited to, accuracy, completeness, timeliness, effectiveness, legality, appropriateness, and quality). The Company does not make any warranties or assume any guarantee responsibility for any third-party services, Third-Party Content, websites, or the products or services they provide.

Before platform users or platform members use the products and services of this website, they should understand and agree that if platform users or platform members violate the content of these Terms of Service, or if their actions cause trouble or impact on other third parties or the Company, or if there is a risk of violating the laws and regulations of the Republic of China (Taiwan), the Company may, based on the consideration of maintaining the safety of network use and transactions, terminate, delete, or suspend the password, account (or any part thereof), or all products and services of this website (or any part thereof) used by platform members. If platform users or platform members incur any losses due to the termination, deletion, or suspension of use by the Company as described above, the Company shall not be held responsible for platform users or any third party.

The interpretation, application, and performance of these Terms of Service, as well as disputes or controversies arising from transactional activities between platform members and the Company, shall be governed by the laws of the Republic of China (Taiwan). The Taipei District Court shall have jurisdiction as the court of first instance.

KewCo (hereinafter referred to as "the Website," website address: kewco.art) is an online art platform operated by BigKew Ltd. (hereinafter referred to as "the Company"). In order to ensure that unregistered platform users or registered platform members (hereinafter collectively referred to as "you" or "platform users or members") can use the services and information on the Website with confidence, we hereby explain the privacy policy (hereinafter referred to as "this Policy") adopted by the Company on the Website to protect your rights and interests. These matters are crucial to help you understand the types of data collected, the reasons for collection, and the purposes of the data. Please take the time to read it. When you start using the Website, it indicates that you agree to and comply with the relevant provisions of our privacy policy.

The last revision and effective date of this privacy policy are January 27, 2024.

• This policy covers the scope, including the personally identifiable information collected by this website from platform users or members, as well as other personal information agreed upon by the users during registration or thereafter. This includes, but is not limited to, information such as names, mobile phone numbers, email addresses, and mailing addresses; financial identification information, such as credit card or financial institution account details; personal descriptions, such as birthdates, and other data automatically collected by the website's membership management system when users log in and use the site.
• The Privacy Protection Policy does not apply to related linked websites outside of this website, nor does it apply to individuals who are not commissioned or involved in the management of this website. When platform users or members agree and confirm to provide their personal information to third parties, all relevant privacy provisions will be based on the privacy policy of the third-party website.
• Before platform users use the services of this website, please ensure that you have carefully read and understood the terms listed in this policy. If you cannot agree to comply with all or part of this policy, you will be unable to use the various website services provided by this website.

• When you visit this website and use the functional services provided by this website, or register as a platform member in the manner specified by this website (including but not limited to website login, Google login, LINE login), we will request necessary personal information from you based on the nature of the service. We will process and utilize your personal data within the scope of that specific purpose.
• In addition to the necessary collection, processing, and utilization of personal information, to assist platform users and members in purchasing products from this website, the company will collect information about the member's ordering details, amounts, and payment methods. In cases such as failed or canceled purchases of paid products that require a refund to the platform member, for orders paid by credit card, the refund will be processed using the original credit card payment information.
• Upon your agreement and registration as a platform member, it signifies your consent to receive SMS and emails related to the products and services of this website sent by the company. The content includes but is not limited to product and service explanations, event information, and other related marketing information.
• When you browse web pages, use service mailboxes, participate in surveys, and engage in other interactive features, this website will collect the personal information you provide, such as your name, email address, contact information, or statistical and analytical data on survey contents. This is done to improve the products or services provided by the company, match platform member data for system optimization, or provide depersonalized information to third-party partners to enhance the overall service experience for platform members.
• The company will periodically send product information and updates on products and services via SMS, EDM, or newsletters to the mobile phone or email address provided by the platform member.
• If a platform member terminates their membership relationship with this website, the company will simultaneously cease the collection, processing, and utilization of the personal information collected as mentioned above.

• The main servers of this website are equipped with various information security devices and necessary security measures such as firewalls and antivirus systems to protect the security of the website and your personal data. Only authorized personnel can access your personal information, and these authorized individuals are bound by confidentiality agreements. Any violation of confidentiality obligations will result in appropriate legal consequences.
• In cases where it is necessary to entrust other units to provide services due to business needs, this website will strictly require them to abide by confidentiality obligations. Necessary inspection procedures will be implemented to ensure their compliance.
• When this website entrusts vendors to assist in the collection, processing, or utilization of your personal data, it will exercise proper supervision and management responsibilities over the outsourced vendors or individuals.

This website will not provide, exchange, rent, or sell any of your personal information to individuals, groups, private companies, or government agencies, except with your consent or as required by law or contractual obligations.

The exceptions mentioned above may include but are not limited to:

• Cases where sharing your personal information is necessary to fulfill the requirements of products and services purchased or agreed upon on this website with your consent.
• Actions required by law or to protect the legal rights of this company and third parties.
• When your actions on the website violate the terms of service or may harm or interfere with the rights of the website and other users or cause harm to any individual, the website management may disclose your personal information to identify, contact, or take legal action as necessary.
• To enhance the product and service experience for platform members, this company may statistically, research, and analyze relevant data after anonymizing or de-identifying the aforementioned personal data. The processed data may be provided to third-party partners. The content or links provided by these third parties are not owned or controlled by this company. Platform members should evaluate the risks and assume responsibility when using the services of these third-party contents or links.
• In the event of the company being merged, acquired, or undergoing a transfer of assets for any reason, and the operational rights of this company or this website are transferred, the company will announce relevant details on the website and its social media platforms in advance. In such cases, all or part of the platform member information owned by the company will be transferred to the third party taking over the operational rights.

• In order to provide you with the best service, this website sets and accesses our cookies on your computer. During regular browsing, the server will automatically record relevant activities, including the IP address of the connecting device, usage time, the browser used, and browsing and clicking data records. This information serves as a reference for improving website services and is for internal use only, not disclosed to the public.
• If you do not agree to the use of cookies, you can adjust the privacy level to high or disable cookies in the privacy settings of your browser. However, this may result in certain website functions not operating correctly.

We reserve the right to modify and update this policy as needed. In the event of significant changes, the revised terms will be published on this website.

• Platform members can log in to the member area of this website at any time to view and modify the personal information provided during registration. However, the name and mobile phone number, serving as identification criteria for platform members, cannot be changed by members themselves.
• In accordance with the Personal Data Protection Act, platform members have the following rights: (1) inquire or request access, (2) request copies, (3) request supplementation or correction, (4) request cessation of collection, processing, or utilization, and (5) request deletion.
• Platform members can, based on their needs, submit requests for deletion or cessation of the use of their personal information through the website's customer service email (info@kewco.art).

If you have any questions or suggestions regarding the privacy policy of our company, please feel free to contact us through the customer service email.

The last revision and effective date of these terms of service are January 27, 2024.

• After placing an order, we will send you an email immediately to confirm that we have successfully received your order. The artist will dispatch the artwork within the specified timeframe mentioned on the artwork page. You will receive another email notification when the artwork is shipped.
• If you have ordered multiple artworks simultaneously, these artworks may arrive at different times.
• In case your order does not arrive within the scheduled timeframe, please contact us via email at info@kewco.art and provide your order number for assistance.

We will assess the value of the artwork to determine whether insurance is necessary, ensuring coverage for any risks that may occur during shipping.

The shipping fee is determined by the weight, dimensions of the artwork, and the delivery address. The shipping fee will be calculated and included in your total order cost during checkout.

• Yes, we do offer international shipping.
• Please note that our shipping fees do not include taxes and import duties, which may be charged when the package reaches the destination country.
• Additionally, since duties are government taxes, we won't be able to refund these fees in case of a return.
• If your country is not available during checkout, please email us at info@kewco.art.

The last revision and effective date of this return and exchange policy are January 27, 2024.

a. Cancellation or modification requests must be submitted within 24 hours after placing an order. Please provide your order number and detailed information for changes via email to info@kewco.art, and we will do our best to assist you.

If cancellation or modification requests are made after the 24-hour period following the order placement, we cannot accommodate the request, as the artwork would have been packaged and prepared for shipment to the specified delivery address.

b. If you wish to cancel an order for a refund, our website accepts returns for the entire product order or specific items within the order.

c. In the case of orders using a gift card to offset the purchase amount, the system will refund the redeemed gift card balance back to the user's account upon order cancellation. If an order is paid with multiple gift cards and a credit card, the refund process will prioritize returning the balance of the gift cards with longer remaining validity, followed by those with shorter validity. If the amount is still insufficient, the remaining refund will be processed to the credit card. For the timeline of credit card refunds, refer to the "Refund Process Explanation" below.

• The product exceeds the seven-day return period.
• The product has been opened or used.
• The original packaging box or full-amount gift is missing.
• Malicious or large-scale returns (considered malicious after exceeding three times per person per year, or if the quantity of returned items exceeds 5 items each time).
• Products with dents or dirt upon return by the consumer (if the factory product itself is damaged, it is not within this scope).
• Please note that certain items are not eligible for return/refund, including pre-order, custom-made items, and intimate apparel. These categories of items are non-returnable or refundable. If you have any questions about our products, please contact us via email: info@kewco.art.

a. Please go to "Member Center - Order Management," find the corresponding order, and click on the return application.

b. After submitting the return application, our customer service will contact you to confirm the return method and whether it meets the return eligibility criteria. Please note that submitting a return application does not mean that the return process is completed.

c. When applying for a return, please ensure the integrity of the product. Place the complete product, accessories, gifts, and packaging box into the original outer packaging box, and restore the product to its original condition.

d. After our company confirms the retrieval of the product and verifies its integrity, we will immediately proceed with the subsequent refund process. If the items you requested to return are missing or damaged, our company reserves the right to discount the refund amount based on the extent of the damage.

a. Refund for returned items only applies to the product itself, and the shipping fees (including delivery and insurance fees) will not be refunded. There is no additional processing fee for product returns, but platform members are responsible for the return shipping costs.

b. Credit Card Payment: Upon receiving the returned items and confirming their condition, our company will process the refund to your credit card within 7-14 working days (excluding weekends and public holidays). Due to variations in bank processing times and procedures, it may take 15-20 days for the refund to appear in your account. The refunded amount may be reflected in the current or next month's statement or confirmed directly with the issuing bank.